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I appreciate the manner in which Dr. Dick carries on a conversation during the procedure. He explains what he is doing and why. He listens to any concerns and addresses them specifically. He instills confidence in a patient and relieves anxieties. I welcome his conversation and the relaxed way he and his assistant work together. He has a depth of dental knowledge and experience that makes ones visit as pleasant as can be. He also gives the most gentle shots. Dr. Dick does not make one feel like he just needs to get the work done so as to move in the next patient. I am please he as assigned to be my primary dentist.
I'll be honest I was very scared to change dentist again because I've had traumatic experiences in the past, and I had alot of dental work done. I'm from Tualatin, and I recently moved to Salem. I did alot of research when I was shopping around for a new dentist. I've heard alot of great things about Riverbend dental. I was also afraid to go in for a dental appointment due to the pandemic because I don't leave my house unless I have to. The staff are very friendly. and professional this office is very clean I'm impressed. Dr. Wallace is very personable, knowledgeable, and he made me feel very comfortable. He explains everything to me in full details. I had bad anxiety that day he helped calm me down. My first visit was very thorough I've never had a visit like that and it was great.
Thank you for making me feel comfortable and safe especially during these crazy times with covid-19.
If your like most and don't like needles this is the place for you, these folks are the most skilled people I have ever had with a needle so much so you will wonder what needle. And the other work they do I feel is top notch, and ever person there is very professional, I've had plenty of time in dentist chair through my life and I have to say this place is the best I have ever been.
I'm a out sourced VA patient so if your a Veteran get the VA to send you here you will be so happy and if your not a vet you will be happy also.
Great work, very good empathy, all staff very knowledgeable.
I have been going to dentists for decades.
I have never encountered a better, more efficient, more friendly and caring dental office/staff ever.
And I mean ever.
I also participated in the new sleep dental appliance, it replaces the CPAP, and it not only saved me from buying a travel CPAP, it’s compact easy to travel with, and has basically killed my sleep apnea/snoring!
My hot wife loves it. And I feel less tired, and more refreshed!
I actually look forward to my dental visits now.
Kimberly is incredible! It's such a pleasure having someone so knowledgeable, who also obviously enjoys what they do, help me to care for my teeth. I feel fortunate to have found Riverbend and have Kimberly as my hygienist.
Riverbend Dental is a great choice for anyone, but especially for those who have anxiety around dental care. Staff is welcoming, gracious, and efficient, and the dentists and dental support team are thorough, warm and friendly, and stellar in their work. I have not felt the sting of a anesthesia needle since I have been going there. If you are looking for a great dental care provider, please give Riverbend Dental a try.
If I could give 10 stars, I would! I came to Riverbend Dental after not taking care of my oral hygiene for nearly 10 years! I was very anxious but was greeted by the most caring and compassionate team. From the front desk to meeting Dr. Aldrich, every person treated me with dignity and went above and beyond to make sure I was comfortable and knowledgable about the work that needed to be done. I have had five appointments so far and my teeth have improved drastically. I also brought my two young kids in for their appointments and both kids were cooperative and engaged - which is an achievement for a dental office! If you are looking for quality care and a comfortable, encouraging environment, look no further. We also got hand written cards welcoming us to the clinic - which was such a warm touch. Good work, Riverbend Dental!
My mom works here! And the doctors At Riverbend are AMAZING!!!! My mom is KImberly C.
FIVE+ STARS! Professional treatment by a professional staff. Absolutely excellent experience...
the office would like to give each person the needed care for their teeth.
I'm consistently impressed with the level of care I receive there. Great job!
This was my first time with the current dental hygienist. She was very friendly and informative on my gums and the best use of my insurance which was very impressive.
I appreciate Dr. Aldrich and her staff, and always look forward to my visits!
The X-ray tech is a keeper. Vey personable and put me at ease
Dr. Ross and Sara were wonderful helping me with a medical issue prior to my exam. I really appreciate the time they took with me prior to my cleaning and the treatment plan they prepared. Sara did a great job on my cleaning and made sure I was comfortable throughout the procedure.
Kimberly, babsy and Dr Ross were great. I felt well informed and taken care of.
A workable plan was developed... The dental hygienist and her assistant were extremely knowledgable and Dr Ross explained everything in a way I could understand. and listened to my questions and thoughts. A plan was developed for treatment to both our satisfaction.
Nothing. You guys are the greatest.. Sara was so considerate of my comfort and explained everthing along the way. Deserie is so cheerful and helpful. Dr Aldrich is just plain great.
everyone was friendly. they took time to answer my questions.
everything was great, gals were proficient and friendly. I HAVE BEEN TERIFIED OF DENTISTS AND DENTAL OFFICES SINCE I WAS 5 years old. THIS is the first place I have been happy to return to!
Enjoyed going to the dentist, treated like family.
Kimberly is wonderful! She makes me feel very safe and she is very careful and knowledgeable about my teeth sensitivities! The new guy provided a lot of comic relief! Thank you! And as always, Jordan is awesome!!! Thanks for a pleasant experience!
My visit went very well. Everyone was very pleasant and Sara did a good job with my cleaning.
I have never loved going to the dentist as much as I do now! The staff and doctor are all wonderful!
1st visit to a dentist was a smashing success. Thanks for making Carley's first visit a great experience. She really enjoyed it and was made to feel very at ease. Thank you.
The hygienist poked/scraped teeth a little too hard. Overall, I think she did a good job cleaning my teeth, but my mouth is pretty sore.
The staff kept me very well informed of the services being performed and what the next steps are. I really love that!
Staff were professional and responsive to my requests. Please ask the gentleman taking X-rays to reserve using the term "good job" for children.
Very professional and outgoing this the only Dental place that I enjoy going to
Awesome staff!! I Highly recommend Riverbend Dental.
I hope the next visit isn't quite so long.
Everyone is so friendly.
All employees and services were excellent.
Sara is always pleasant and thorough; Mickey and Jordan rock it out on the front desk! Thank you!
As I've mentioned before I have. Ever liked nor enjoyed trips to the dentist. All of that changed when I started going to riverbend dental. I am always impressed with the service. I'm grateful for a staff and practitioners to make me feel welcome, safe and respected. Thanks for everything from myself and family for always meeting our needs.
It is like visiting family where everyone cares for you and shows it with their actions.
Shar is awesome. The front office lady seems to be lacking some knowledge about how things are done, But she does try to be very friendly!
Great Service and Quality Dental. I love my dentist and their staff, they always try to converse and get to know me and they have become my friends! Their service is stellar and their dental procedure and speed is out of this world!
Anna and Deeann were both wonderful, kind and knowledgeable. I'm glad I made the choice to switch to this office. Thanks!
Everyone was great and I appreciate all they did for me!
I am impressed with the follow up after my visit. Never had a dental office do that before. Thanks Makes me feel that patient matters.
Fabulous Dental Office. We love having our whole family here at Riverbend Dental. So convenient being here in West Salem and wonderful staff. Very caring and considerate of our time and money. We are so happy we switched over here.
DeeAnne did a great job of explaining all the procedures and made feel very comfortable. Best cleaning I've ever had.
Best initial visit -- ever! The entire staff was professional, knowledgeable and friendly. Best first visit I've ever experienced! Thank you for treating me so well!
The young lady that performed my teeth cleaning is very knowledgeable and professional.
Everything was great. A very nice staff. They care.
I have been afraid of Dentists all my life, But when I went to RiverBend Dental in west Salem, I was not afraid, the staff were so kind and extra nice, that I soon looked forward to getting my smile back! and amazing it is, I am looking forward to all my work and cleaning after this. I could name every one of the Riverbend staff that work there as amazing, They all make me feel like family. Thank-you
Sara did a very thorough cleaning (as always) and complimented me on my home care! Babsy made some adjustments to my MAD device, which is helping me to sleep better and eliminate my snoring!! Thank you Dr Ross and Babsy for helping me with my sleep apnea!!
every thing was fine thanks, Matthew C Grover USMC VETERAN
I love your office! Friendly staff, informative, very conscientious of my comfort level and understanding. Kimberly is always great, happy, professional, and does a great job of explaining things to me. Dr. Aldrich is my #1 dentist and I am so pleased with how your clinic is working and expanding!
Sara was very thorough in her explanation of the procedure and what to expect later.
As always I'm treated great. You're always on time. Jordan up front remembers me . Sarah has taken great care of me and makes me feel comfortable . Dr. Ross is kind, funny and a great dentist .
I was very pleased and impressed with doctor Aldrich and looking forward being treated by her.
Everyone was very friendly and pleasant to talk to.
My only dissatisfaction is with your billing statements and how payments are estimatedand partial ppayment is taken after services, but when my EOB comes from insurance company, I cannot reconcile the accounts. Sometimes payments are shifted from family accounts. I really like my dental care and the office staff, but I dislike your accounting practices.
Everyone that I met was very personable. All the work was thorough, well explained and impressive.
You are the greatest. The only thing that I really dont understand fully are the charges. I recomend you to everyone.
I don't believe I have ever had better dental care. Thank you Riverbend!
I was impressed with the friendliness of everyone. Made me feel very comfortable. The facility is so bright and cheery
The front desk staff has been amazingly helpful and kind!
Staff and services were awesome.
Excellent Care. Dr. Ross is the BEST! She has mastered the art of pain-free shots. I never feel any pain when she injects medication which is awesome. I would highly recommend her for her all around dental skills.
The hygienist went above and beyond while cleaning my teeth.
I love everyone in this office. I am so grateful that My family and I have found the perfect Dental Office for our needs. I can't recommend Riverbend Dental enough. Outstanding Service and wonderful warm and caring Staff.
Everyone I came in contact with during my visit were professional and friendly
I am constantly impressed by the service we receive from you. Keep up the good work!
Sara did a great job cleaning my teeth and going over home care instructions. Hayley was her lovely assistant! The front desk staff were very pleasant and helpful.
Dr. Ross is amazing! First time meeting her, she exceeded my expectations. She answered all my questions and have me pointers since I'm pregnant. After my first appointment, she came up to me and asked how the cleaning went. Every staff are so friendly. I even received a personal welcome card from Dr. Ross. My second appointment was even better. Her hands are very gentle that made me more at ease. Plus they have a massage chair which is awesome! I highly recommend this place to everyone!
Excellent! I love that you explain everything that is happening. You take the time to smear vaseline on my lips when they get dry. I love that your clinic calls the day after I get a filling to check to see how I am doing.
Love the young women who cleans my teeth! Love the young women who cleans my teeth!
I'm a nervous Nellie at the dentist, and they assured me that they would help me through this. Everyone was friendly, the clinic is spotless and inviting. They even thanked me for choosing them as my new dental office. I look forward to getting my dental problems fixed with Riverbend Dental.
Absolutely wonderful! Their staff are friendly, knowledgeable and really care about their patients.
Hailey helped get me settled, and also provided me with the beautiful smile UV light procedure. Hailey helped get me settled, and also provided me with the beautiful smile UV light procedure. She was fantastic, very knowledgeable and absolutely fantastic to work with.
Everyone has been very friendly and professional every time I have been there. Everyone has been very friendly and professional every time I have been there. Couldn't ask for more.
I so enjoy visiting your office. Your staff is always extremely accommodating! I so enjoy visiting your office. Your staff is always extremely accommodating!
Your office is the best even when I hear I need another implant. I feel like you care about me as a person.
I appreciate the fine job Kimberly does as my hygienist. She is very personable and professional. I appreciate the fine job Kimberly does as my hygienist. She is very personable and professional. She does an excellent job explaining any dental problems and makes every effort to explain the remedy to me so I understand it. Thanks Kimberly
Good interaction with everyone
your denial hygenisy was very much in the know about my mouth your denial hygenisy was very much in the know about my mouth. Iwill be back next month for pictures and talk with Michelle
Thank you for responding to my concerns about the music in the exam room. I enjoyed the quiet. Thank you for responding to my concerns about the music in the exam room. I enjoyed the quiet
Kimberly is the best hygienist I have ever had. I appreciate how I have the same staff at each appointment who remembers me and my particular treatment needs. Jordan was very helpful regarding the insurance and billing information. Not only do they always interact with patients with the utmost respect and politeness, I appreciate that they interact with each other with professionalism and respect. I and my family have always been very well cared for by all of their staff.
Everyone is always Amazing! Everyone is always Amazing!
Everyone (Babsy, Kim, and the doctors) was extremely friendly, and it made coming in twice in one day seem like it wasn't that bad. The new receptionist was really making an effort to get everything done right the first time, even when she wasn't quite familiar with everything yet.
I was in the chair today for 3 hours (needed some rather extensive work). There was no (zero) pain!!! Nothing hurt - not the shots, not the removal of the previous dental work, not the drilling, not the molds, not the fitting of the temporary crown!!!! I hadn't had time for breakfast before I went in, so they even gave me a smoothie-type of drink to hold me over until I could eat. And, on top of everything else, I got to watch a movie while they worked on me. These people are awesome. I can't recommend them highly enough.
I have been a patient of Dr. Ross for a number of years now and am so grateful to have found her. You are in the best of hands in all your dental needs with her. I can personally attest that her injections are always painless! Staff is super too. Thank you Dr. Ross.
I am a new patient at Riverbend Dental. I have to say am blown away by their staff. They offer flexible appointment options, text alerts, and a phone call to remind you of your appointment! This is really important to me because of my busy schedule. Not only that but they make going to the dentist office fun! They have Pandora to listen to while you're getting dental work done and a wide selection of movies to choose from and I get cozy with a blanket. Some times I'm so comfortable its easy to forget I'm at the dentist. I have sensitive teeth and they always make sure to be as gentle as possible and avoid any pain, which is totally different from my usual experiences that I've had with dentists in the past. I also have to touch really quickly that I feel genuinely educated every time I visit. I know exactly what I'm going in for and what we will be working on going forward. The staff really cares! I am going to be a customer for life! Thank you Riverbend Dental staff! You're amazing!
I had always seen the same dentist in my hometown since i was a child, and was very hesitant to have work done at a new dentist since moving to Salem. I chipped my tooth recently and needed a crown. Going into the appointment i was very anxious, mostly about the numbing injection. Going into the appointment i was told the staff remembered i did not like the injection and was sure not to even bring the injector in my line of sight until it was time to use it. The staff made sure to overly explain everything to me in a way that i was fully capable of comprehending. I have always had a tough time becoming numb, and did not experience this at all during my appointment and the injection itself was 100% pain free! The staff always remembers to use warm water in my mouth due to my teeth sensitivity without me ever having to prompt them. Once the actual work started i felt as though i could just about fall asleep. I highly recommend riverbend dental to anyone!! Im a patient for life. :)
They were great!!! I had a check up, X rays, and a cleaning. They explain everything, and you are given choices in terms of available options. The dentist, hygienist, and dental assistant told me things about my teeth/gums/general state of my dental health that no other dentist had ever mentioned before. They know what they're doing, and they're good at it. AND they give you a blanket when you're in the chair if you want one (which I do since I'm always freezing).
I would highly recommend this dental practice to anyone seeking dental care.
holy Kamoley! i just got home from getting my first fillings at Riverbend Dental which i had been dreading for two months... i have had some really painful dental experiences in the past and now have a lot of fear and anxiety about going to the dentist, even for cleanings. Dr. Aldrich and her staff did an excellent job of putting me at ease in the chair today and i can barely express my GRATIDUDE & DELIGHT in words !!! i took the Halcion Rx, as suggested, the night before and prior to my visit which totally helped take the edge off, and when i arrived they got me cozy in my chair and even offered a funny movie with big headphones for me to watch during my procedures as well as a reclining massage chair! score! they also allowed my fiance to sit with me for moral support :) and Dr. Aldrich listened when i told her i prefer extra numbing because of my historically sensitive gums/nerves. AMAZINGLY, i didn't feel a single moment of discomfort through two fillings !! THANK YOOO !! #fabulous
I grew up with Kaiser Permanente, and then tried a few family and "cosmetic" dentists that seemed nice, but after having an exam with Dr. Ross and meeting Dr. Aldrich, I discovered how comprehensive and detailed a dental office should be. I'll never go anywhere else! The professionalism, sincerity, and technology at the office is top-rate. Give them a try!
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